Accessibility Statement

Accessibility Statement

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At The WhatEver Shop, we are committed to making our store, products, and online presence accessible to everyone, including people with disabilities. We believe that all customers should have equal access to the products, services, and information we provide — whether visiting us in person or online.

1. Our Commitment

We are continually working to:

  • Improve physical accessibility in our store.

  • Ensure our website is easy to use and navigate.

  • Provide clear and understandable information about our products.

  • Listen to feedback from customers and act on it.

Our goal is to meet or exceed applicable accessibility standards under UK law, including the Equality Act 2010.

2. In-Store Accessibility

  • Step-Free Access: Our shop entrance is step-free, allowing wheelchair and mobility aid users to enter easily.

  • Clear Aisles: We keep aisles wide and free from unnecessary obstructions.

  • Seating Availability: We can provide a chair for customers who may need to rest during their visit.

  • Service Assistance: Our staff are trained to offer help, including carrying items and assisting with payment at a comfortable location.

  • Hearing Assistance: We can provide written information for customers with hearing impairments upon request.

  • Assistance Animals: We welcome assistance dogs in our store.

3. Online Accessibility

Our website is designed with accessibility in mind, following WCAG 2.1 principles where possible:

  • Text Readability: We use high-contrast text and avoid overly complex fonts.

  • Keyboard Navigation: The site can be navigated without a mouse.

  • Alt Text for Images: Product and content images include descriptive text for screen readers.

  • Responsive Design: The site works on mobile devices, tablets, and desktops.

  • Clear Structure: Headings and menus are organised for easy navigation.

If you encounter difficulties using our website, we will provide product or service information in alternative formats (e.g., large print, plain text, or email).

4. Communication Support

We aim to make communication as easy as possible by offering:

  • Information in large print or plain language upon request.

  • Email support for customers who prefer written communication.

  • The option to arrange video calls with captions or sign language interpreters, subject to availability.

5. Ongoing Improvements

We recognise that accessibility is an ongoing process. We regularly review:

  • Customer feedback.

  • New accessibility tools and technologies.

  • Changes to UK and international accessibility standards.

We are committed to continuous improvement and will update this statement as needed.

6. Feedback & Contact

If you have difficulty accessing any part of our store, website, or services — or have suggestions for improvement — we want to hear from you.

You can contact us via:
📧 thewhatevershops@gmail.com
📞 07391 483199
📍 The WhatEver Shop, 48–49 West Street, Bridlington, YO15 3DZ, United Kingdom

We aim to respond to all accessibility-related enquiries within 5 working days.

7. Alternative Access Options

If visiting in person or using our website is not possible for you, we can arrange:

  • Telephone ordering.

  • Email ordering.

  • Home delivery to UK addresses.

  • Product descriptions via video or phone.