FAQs

Frequently Asked Questions (FAQs)

The WhatEver Shop – 48–49 West Street, Bridlington, YO15 3DZ, United Kingdom
📧 thewhatevershops@gmail.com | 📞 07391 483199

1. Ordering

Q: How can I place an order?
A: You can place an order in-store, by phone, or through our online shop (if available). Simply browse our products, add them to your cart, and follow the checkout instructions.

Q: Can I change or cancel my order after placing it?
A: Yes, but only if your order hasn’t been dispatched yet. Contact us as soon as possible and we’ll do our best to update or cancel it.

Q: Do you offer bulk or wholesale orders?
A: Yes, in some cases. Please contact us to discuss bulk discounts and availability.

2. Shipping & Delivery

Q: Do you ship internationally?
A: No. We currently only deliver within the United Kingdom.

Q: How much does shipping cost?
A: Shipping is 100% free for all UK orders — no minimum spend required.

Q: How long will my order take to arrive?
A: We process orders within 1–2 working days. Delivery takes 2–10 working days depending on location and courier schedules.

Q: Which delivery services do you use?
A: We primarily use Royal Mail and other trusted UK courier partners.

Q: Can I track my order?
A: Tracking is available for some orders depending on the delivery service used. Contact us for tracking details if applicable.

3. Returns & Refunds

Q: What is your returns policy?
A: You may return most items within 14 days of delivery, provided they are unused, in their original packaging, and in resellable condition. Some items are non-returnable for hygiene or customisation reasons.

Q: How do I return an item?
A: Contact us first with your order number and reason for return. We will give you instructions on how to send the item back.

Q: Who pays for return postage?
A: If the item is faulty or we sent the wrong product, we will cover return postage. For all other returns, the customer is responsible for shipping costs.

Q: When will I get my refund?
A: Refunds are processed within 14 working days of us receiving your returned item.

4. Payment

Q: Which payment methods do you accept?
A: We accept cash, debit/credit cards, and [add online payment options if applicable, e.g., PayPal].

Q: Are my payment details secure?
A: Yes. We use trusted payment processors and do not store your card information.

5. Products

Q: Are all items new?
A: Yes — unless clearly stated otherwise in the product description.

Q: Do you offer personalised items?
A: Yes, some products can be customised. Please contact us for more details.

Q: Are product colours accurate?
A: We do our best to display accurate colours, but actual shades may vary slightly due to screen settings and lighting conditions.

6. Store Information

Q: Where is The WhatEver Shop located?
A: 48–49 West Street, Bridlington, YO15 3DZ, United Kingdom.

Q: What are your opening hours?
A: [Insert opening hours here]

Q: How can I contact you?
A:

7. Problems with My Order

Q: My order arrived damaged — what should I do?
A: Please contact us within 48 hours of receiving your order with photos of the damage and your order details. We’ll arrange a replacement or refund.

Q: My parcel hasn’t arrived yet — what next?
A: If your parcel hasn’t arrived after 10 working days, please contact us so we can investigate with the courier.

8. Other Information

Q: Do you offer gift wrapping?
A: Yes, for an additional charge. Contact us before ordering to arrange it.

Q: Do you have a mailing list or newsletter?
A: Yes — sign up in-store or via our website to receive updates, offers, and news.